Steps to Participate in the Complimentary Size Exchange Service

1. Browse Our Collection

• Explore our wide range of denim jeans and denim jackets online and choose your desired items.

2. Consult Customer Care

• Before making your purchase, reach out to our Customer Care Team for personalised sizing recommendations. Fill out the Sizing Recommendation Request Form. The complimentary size exchange becomes eligible only when customers send in their requests through the Sizing Recommendation Request Form, and then our human customer care members assist afterwards. We strongly encourage you to consult us even if you have already owned Momotaro products since the sizing could vary with different product fits and versions.

3. Size recommendation

• Once we have received your size recommendation request, we will contact you within the next 48 hours.
• We keep records of sizing recommended to you.

4. Receive Your Order

• Wait for your order to arrive. Be sure to try it on before removing any tags!

5. Initiate an Exchange (if needed)

If the size recommended does not fit as expected:
• Reach out to the customer care team within 7 days of receiving the item.
• Provide the reason for the exchange.
• In order to assist us to understand the sizing issue, we will ask you to provide the actual measurements of the item received. Please follow the measuring guide and measure the products to facilitate the process.
• We may also ask for your fitting picture to determine if exchanging it for another size is necessary.
• Customer Care Team will suggest an alternate size if the current sizing is deemed not accurate.
• If the alternate size is out of stock, we process a refund instead of an exchange.

6. Return the Original Item

• Once Customer Care Team determines the complimentary size-exchange is eligible, we will provide you with the return shipping labels at our costs. However, you are required to place a new order for exchange size in the same style first and let us know the new order number.
• Once we receive your return, we’ll process the refund.

7. Enjoy Your Perfect Fit!

• Wear your new item with confidence, knowing it’s tailored just for you!

Terms and Conditions

1. Eligibility Criteria

• Approved Channels:Requests must be submitted via the Sizing Recommendation Request Form and guided by our human customer care team.
• Excluded Channels: Automated A.I. chats and human live chats are strictly excluded.
• Eligible Products: Limited exclusively to denim jeans and denim jackets.
• Excluded Products: Hemmed jeans are completely ineligible for exchanges or returns.
• Eligible Sizes: Valid only for the specific sizes recommended by the Customer Care Team.
• Ineligible Sizes: Customer-selected sizes do not qualify for this complimentary service.
• Valid Scenarios: Covers genuine sizing adjustments only.
• Excluded Scenarios: Change of mind or change of style preference is not covered.
• Multi-Size Purchases: Free returns are not provided for unwanted sizes when buying multiple variants.
• Purchase Location: Valid only for items bought directly through the Momotaro global website.
• Timeframe: Recommended items must be ordered within one month of receiving the customer care advice.
• Style Limitations: Restricted to the exact same style in a different size.
• No Substitution: Exchanges for entirely different items or different styles are prohibited.
• Non-Transferability: Benefits are non-transferable and valid only for the original order recipient.
• Exchange Limit: Limited to one complimentary size-exchange per purchased item.
• Verification Requirements: Customers must provide clear evidence to verify sizing inaccuracies.
• Denial Policy: Failure to provide verification results in immediate forfeiture of eligibility.

2. Time Frame for Exchanges

• Complimentary size-exchanges must be requested within 7 days of receiving the item.

3. Verification Process

• Upon receiving customers’ size exchange, Customer Care Team will reach out to verify the incorrect sizing recommended. In order to assist us to understand the sizing issue, we will ask you to provide the actual measurements of the item received. Please follow the measuring guide and measure the products to facilitate the process.
• We may also ask for your fitting picture to determine if exchanging to another size is necessary.
• We appreciate your cooperation in the verification process in order to process the exchange request. Customers must provide sufficient information to verify any sizing inaccuracies. Failure to do so will result in ineligibility for the complimentary size-exchange.

4. Final Right of Refusal

• Momotaro Jeans reserves the right to deny exchanges if fraudulent activity is suspected, including repeated sizing mistakes or excessive exchanges, or if the exchange does not comply with the outlined T&Cs.
• Momotaro Jeans reserves the right to change, suspend, or cancel the service or its terms without prior notice.